Term, cancellation and end of contract
How do I switch provider? Are there any charges?
No switching or data extraction charges. You can export your data at any time, in a structured, machine-readable format.
Throughout the contract, the reports, CSV and PDF exports, full export, payroll export, inspection file (with manifest and integrity check) and monthly archives let you retrieve your data. The full company export (JSON + CSV) can be downloaded from the “Subscription” tile → “Cancel or switch provider”. The formats, the categories of exportable data and the procedure are described on our Switching provider (opens in a new window) page. Assistance going beyond the standard exports may be the subject of a quote, which you accept beforehand.
Reference : clause 27.1, clause 27.3 of the terms and conditions