Term, cancellation and end of contract
Can I stop before the end of my year? Will I get a refund?
You can stop at any time, but on an annual plan the amounts for the current year remain due: there is no refund. On a monthly plan, no fee is due.
Under the European Data Act, you can give notice at any time that you wish to end the contract, for example to switch provider. Termination takes effect on the date you specify, no later than two months after the notice. It is followed by the 30-day transition period for exporting your data.
On an annual plan, the fees for the current year are retained as a fixed indemnity. This is the counterpart of the annual commitment, which gave you around two months free.
Reference : clause 25.2 of the terms and conditions