Term, cancellation and end of contract
Can I cancel free of charge if Cloketa changes its terms or features?
Yes, in certain cases: when a change substantially and adversely reduces an essential feature, or when a change to the contract reduces your rights. You are refunded pro rata.
- Essential feature reduced: we notify you at least 30 days in advance, except in a security emergency or where required by law (art. 4.3).
- Change to the contract that reduces your rights: you are notified at least 30 days before it comes into force (art. 30.3).
- If you refuse the change, you can terminate in writing, free of charge, with effect from the date of the change or no later than 30 days afterwards. Fees paid in advance for the period not provided are refunded to you pro rata.
- Changes that do not reduce your rights or that are required by law: these apply as soon as they are notified (art. 30.2).
Reference : clause 4.3, clause 25.3, clause 30.2, clause 30.3 of the terms and conditions