Cleaning and home help
Three addresses in one day. Just one working day to track.
Offices at 06:00, a medical practice at 10:00, a private client in the afternoon: your teams are rarely where you are. Cloketa records the start, breaks and end of their day from their phone, with the place of each clocking.
When hours get settled over the phone
Scattered jobs
2 hours here, 3 hours there, with travel in between. At the end of the month, each day has to be pieced back together.
Very early or very late hours
Office cleaning is often done before 07:00 or after 18:00. Nobody is there to see when the team arrives.
The client disputes it
“Your team left early on Tuesday.” Without a history, it is your word against theirs.
A day in the life of Fatima, cleaner
Illustrative example.
- 06:00
On her work phone, Fatima chooses “Avenue Louise offices” under “Where are you working?” and taps “Start”.
- 08:30
She leaves for the medical practice. She does not clock a break for the journey: her day stays open, and travel time is in principle working time. Her arrival at the practice is not timestamped separately: the new place will be recorded at her next clocking.
- 12:45
She chooses “Dr M.'s practice – Ixelles” and taps “Take a break”: the place is recorded with this clocking.
- 13:30
At a private client's home in Uccle, she chooses “Client 14 – Uccle” and taps “Resume”.
- 16:00
“Finish”. The manager sees each clocking with its place, and the net total: 10 h of attendance, 45 minutes of break deducted, 9 h 15 min of work.
- 16:20
In Reports, Fatima chooses “Correct the day”: she arrived at the first client at 05:55, reason “badge access opened earlier”. She clicks “Send for approval”, and the manager decides.
One workplace per client
Create each client or each site as a workplace, with or without an address. The worker chooses their place under “Where are you working?”, and that place is recorded with every clocking (Start, Take a break, Resume, Finish). There is no “change place” button: a new client is recorded at the next clocking, for example at the lunch break, or with “Finish” then “Start”. You know where the day took place, without following anyone between two addresses.
While travelling between two clients, the day stays open: travel time is in principle working time. If you are unsure about a rule in your sector, ask your social secretariat.
Several time slots and breaks in the same day
Each time slot stays separate, and clocked breaks are deducted from working time. For night work, hours after midnight are counted on the day they are worked, and the weekly total stays accurate.
A history that holds up if there is a dispute
Every clocking is timestamped by the server. Any change goes through “Correct the day”, with a reason and an approval, and the original time stays visible. If a client disputes something, you can find the day exactly as it was recorded.
Attendance registration in cleaning: a separate obligation
Since 1 September 2024, cleaning activities have been subject to attendance registration with the NSSO, via the Check In and Out at Work application: the start and end of activities, as well as breaks.
The conditions of application (activities and places concerned, amounts, subcontractors, any exceptions) are set by the regulations. Check your situation with your social secretariat.
The general working time recording announced for 2027 would, for its part, cover all employers. The text has not yet been adopted.
Cloketa does not replace Check In and Out at Work. That is an official registration with the NSSO. Cloketa organises your internal hours and their history. Ask your social secretariat how the two fit together for your business.
Check In and Out at Work on socialsecurity.be (opens in a new window)What has been announced for 2027
A team of 12? €299 excl. VAT per year.
From 11 to 15 active workers, it is the Team plan: €299 excl. VAT per year or €29.90 excl. VAT per month. The number of clients or workplaces has no impact on the price.
Frequently asked questions in the sector
Does Cloketa replace Check In and Out at Work for cleaning?
No. That is an official registration with the NSSO. Cloketa records your internal working hours. The two coexist.
Can I create one place per client without entering an address?
Yes. A workplace can simply have a name (“Client 14”) if you do not want to store the address.
Can I see where my workers are between two clients?
No. Cloketa does not track movements. The chosen place is recorded at the moment of each clocking. If you switch on geolocation, the position is only captured at the moment of clocking, and your workers must be informed.
My home helpers do not have a work phone. What can I do?
You cannot require the use of a personal phone without a legal or contractual basis. Provide a work device, or arrange for clocking at the depot on a clocking station (linked to the “Depot” place), supplemented by corrections with a reason. A person without an email address can be created without an account: they clock in only at the clocking station with their QR code (or employee number) and PIN code.
How is travel between two clients counted?
The place is recorded with every clocking. While travelling between two clients, the day stays open: travel time is in principle working time. If you are unsure about a rule in your sector, ask your social secretariat. Do not ask your teams to clock a break during the journey: a break is always deducted from working time.
Is a job that starts at 22:00 and ends at 02:00 handled properly?
Yes. It is recorded as it is, with no re-entry. Hours are counted on the day they are worked: from 22:00 to midnight on the first day, from midnight to 02:00 the next day. The total stays accurate.
Free trial
Follow a real round for 14 days
Create your clients as workplaces, invite two people from the team and compare with your usual timesheets.
Important information Cloketa is a working time recording tool. It does not provide legal or HR advice and does not replace any official declaration or application. Each employer remains responsible for their own obligations: if in doubt, consult your social secretariat or an adviser.