Term, cancellation and end of contract
How do I cancel my subscription?
From the app or in writing, before the renewal date. Cancellation takes effect at the end of the current period, and you keep access until that date.
The owner or an administrator opens the “Subscription” tile → “Cancel or switch provider”. The page first offers “Download the full export”, then the choice between “At the end of the period” and “Early, on the chosen date”, and finally the “Confirm the termination” button. You can also write to us at info@cloketa.eu. Remember to export your data: after the contract ends, you have 30 days in read-only mode to do so (see “What happens to my data?”).
Reference : clause 24.2, clause 25.1, clause 31.3 of the terms and conditions