Term, cancellation and end of contract
What happens to my data after the contract ends?
For 30 days, your space switches to read-only so that you can export your data. After that, it is deleted. On request, we confirm the deletion in writing.
- 30 calendar-day transition: viewing and export, with reasonable assistance from us, with no switching charges.
- Deletion: at the end of the transition, or earlier on written request, the data is deleted from production. It disappears from the backups at the end of their rotation cycle (35 days) and cannot be restored in the meantime, unless required by law.
- Your responsibility: make your exports before the end of the transition. We do not keep your data beyond that.
Please note: Cloketa is not a legal archiving system. Documents you must keep for the legal retention period must be exported and kept by you.
Reference : clause 27.2, clause 27.4, clause 27.5 of the terms and conditions