Day-to-day use
Does Cloketa send notifications?
Yes, by email and, on devices where the user has enabled them, by push notification.
- By email: invitation and address verification, password, corrections and schedule exceptions, monthly statement (reservations), support tickets, billing (unpaid invoice, overage, price change, renewal, termination), changes to the terms and conditions, maintenance and security incidents.
- By push: corrections and schedule exceptions, support, Cloketa Start and messages from the administrator.
- Forgotten clockings: a reminder to the worker by push notification if enabled, otherwise by email, unless the company disables this reminder. Each manager chooses in their profile which alerts they receive (see “Does Cloketa alert me if a worker forgets to clock in or out?”).
- Leave (if the module is enabled): requests, decisions and cancellations, by email.
- Monthly statement to validate: no notification. A banner appears on the worker's home page.
Settings: the only setting is turning push on or off, device by device (avatar → “Account security”). There are no preferences per type of email, and emails are sent even when push is active. On iPhone and iPad, push requires Cloketa to be added to the home screen.
Push notifications pass through the browsers' and operating systems' services, with minimal end-to-end encrypted content. Deactivated users no longer receive them.
Reference : clause 17.5, Annex 1 §6.3 of the terms and conditions