Day-to-day use
How does a correction work?
The worker opens Reports → “Clocked days” → “Correct the day”, enters the exact day and a reason, then clicks “Send for approval”. A supervisor (a manager of the worker's team, HR, an administrator or the owner) compares the day before and after, then accepts or rejects it. A rejection always states a reason.
- Notifications: the managers of the worker's team are notified of requests by email and push notification. The worker follows their requests in “My corrections and exceptions”.
- What is kept: the original value, the proposal, the reason, the author and the decision, all viewable in the audit trail.
- What never happens: no data is ever silently deleted.
- Corrections made by the employer: a supervisor can also correct a day directly. This is traced in the same way and, if you have enabled the option, the worker can dispute it until the month is closed (see “Can a worker dispute a correction?”).
- Nobody decides for themselves: a manager never approves their own requests.
- Fixed schedules: for a worker on an automatic schedule, a difference goes through a schedule exception, not a day correction.
- Who receives the request: the managers of the worker's team; if the team has none, those of the parent team, then the administrators and the owner. Nothing is escalated automatically after a set time.
Remind your teams never to give a medical reason in a correction (see “Can I write the medical reason?”).
Reference : clause 18.5 of the terms and conditions