Availability and support
How do I contact support?
The owner and administrators open the Help centre (« ? » icon at the top of the screen) and click « Create a ticket ». Support answers on Belgian working days from 09:00 to 17:00, in French, Dutch, German or English.
Other roles do not have access to support, unless you have expressly given them this right. Support is provided without a guaranteed response time: requests are handled according to their severity and order of arrival. You can follow your tickets in the « My tickets » section.
Not a customer yet? Use the contact form.
Reference : clause 16.1, clause 16.2 of the terms and conditions