Cloketa

Availability and support

What availability does Cloketa guarantee?

We aim for monthly availability of 97% for the clocking and viewing features. This is a quality target, with no credit or penalty if it is not met.

  • What 97% means: about 21 h 36 min of cumulative unavailability at most over a 30-day month.
  • What counts: only interruptions of at least 15 consecutive minutes that affect all your users.
  • What does not count, among other things: maintenance, force majeure, network or device problems on your side, failures of third-party services, beta features and the trial period.

We use reasonable means to provide continuous access, without guaranteeing uninterrupted operation. Availability and incidents are published at apps.cloketa.eu/status (opens in a new window).

Reference : clause 14.1, clause 14.2, clause 14.3, clause 14.4 of the terms and conditions

Help centre

Already a customer?

Support is available to the owner and administrators of your company, directly in your Cloketa account, from the “Help centre”. There you will also find the questions reserved for customers and can open a ticket.

Log in

Not a customer yet?

A sales question or an Enterprise offer for more than 15 workers? Write to us.

Contact us

Free trial

The simplest way to get an idea: try it

Create your company, invite two or three workers and test it for 14 days.

Start the free trial14 days · no card needed
Start the free trial14 days · no card needed