Day-to-day use
Our administrator has left the company or I have lost my access: how do I recover it?
If an owner or administrator is still in place, they can grant the rights to someone else or reset a two-factor authentication. Otherwise, email info@cloketa.eu from the account's email address: we will ask you for proof of identity and proof of your authority to represent the company.
- On your own, without support: the “Forgot your password?” link (valid for 1 hour), your two-factor authentication recovery codes, or a reset of your two-factor authentication by another owner or administrator.
- By email: write to info@cloketa.eu from the account's email address. We ask you for proof of identity (identity card or passport, with the photo and national register number masked) and proof that you represent the company (an appointment published in the CBE or the Belgian Official Gazette, or a power of attorney signed by a legal representative). We call back the company's known phone number and notify all owners, then wait 24 hours for any objection. We do not keep the copy of the identity document, only a record that it was verified.
To avoid this situation, appoint at least two people with extended rights (owner and administrator) and keep the list up to date.
Reference : clause 5.3 of the terms and conditions