Day-to-day use
What should I do if Cloketa is unavailable?
Apply your fallback procedure: a paper record or a spreadsheet. Once the service is restored, re-enter the hours in Cloketa through traceable corrections.
No online service is available all the time. The contract requires you to plan this fallback procedure. In the event of a major incident, we endeavour to inform administrators by email, in the application or on a status page (apps.cloketa.eu/status (opens in a new window)), without any commitment as to timing.
Reference : clause 14.6, clause 14.7 of the terms and conditions