Cloketa

Problems and special cases

I have lost my phone, my PIN code or my QR code

Tell your employer straight away. They can deactivate the old code and give you a new one.

If you suspect that someone else is using your account, change your password from another device and report it to your employer immediately. If you have lost the device that generates your two-factor authentication codes, ask your employer to reset your two-factor authentication: they can do this from Cloketa.

Reference : Annex 3 §2 of the terms and conditions

Help for workers

Do you only clock in on a clocking station, without an account or email? Your employer gives you your QR code, your PIN and the terms of use. For any question, contact them. Monthly validation requires a personal account: your employer can give you your monthly statement as a PDF.

Another question?

Your employer configures Cloketa for your company: schedules, breaks, workplaces and access rights. So they are the one who can answer you.

Terms of use for users