Getting started and free trial
Is support available during the trial?
The owner and administrators of your space can create a ticket from the Help centre during the trial, but with no guarantee of a reply or of a response time.
During the trial, the service is provided as is, with no availability target and no guaranteed support (art. 9.2). In practice, we answer questions from the owner and administrators via the app's Help centre (“?” icon, “Create a ticket” button), on working days from 09:00 to 17:00, as far as our availability allows.
If you want help from the start, the optional Cloketa Start package, which can be ordered during the trial, includes setting up your space and priority handling of your ticket.
Reference : clause 9.2, clause 16.1 of the terms and conditions