Pricing, invoicing and payment
Are the fees paid refundable?
In principle, no. The contract provides for exceptions, with a pro rata refund for the period not provided.
A pro rata refund is provided for in particular:
- in the event of a serious availability failure (art. 14.5);
- in the event of force majeure lasting more than 60 days (art. 23.3);
- if you terminate following a substantial change to the service, the contract or the legal framework (art. 25.3);
- in the event of a serious breach on our part that is not remedied (art. 25.4);
- if Cloketa ceases to be provided (art. 28);
- if you object to a new processor on grounds relating to data protection (Annex 1, point 5.3).
Outside these cases, and subject to mandatory legal provisions, the amounts paid are not refunded.
Reference : clause 11.5, clause 14.5, clause 23.3, clause 25.3, clause 25.4, clause 28 of the terms and conditions