Security, data and GDPR

Can Cloketa staff see my data?

Only when necessary: to handle a support request, for security or to meet a legal obligation. Such access is logged.

  • To help you with a ticket, a support team member can temporarily act with a user's account. This requires a mandatory reason and fresh authentication by the support team member. The action is logged and the user concerned is notified.
  • Authorised people are bound by confidentiality and only access the data they need.
  • Support attachments are only accessible to authorised people.
  • Be The Wave team accounts do not work in company spaces outside this framework.

Reference : clause 16.4, Annex 1 §3 of the terms and conditions

Already a customer?

Support is available to the owner and administrators of your company, directly in your Cloketa account, from the “Help centre”. There you will also find the questions reserved for customers and can open a ticket.

Not a customer yet?

A sales question or an Enterprise offer for more than 15 workers? Write to us.

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Start the free trial14 days · no card needed