Security, data and GDPR
Can Cloketa staff see my data?
Only when necessary: to handle a support request, for security or to meet a legal obligation. Such access is logged.
- To help you with a ticket, a support team member can temporarily act with a user's account. This requires a mandatory reason and fresh authentication by the support team member. The action is logged and the user concerned is notified.
- Authorised people are bound by confidentiality and only access the data they need.
- Support attachments are only accessible to authorised people.
- Be The Wave team accounts do not work in company spaces outside this framework.
Reference : clause 16.4, Annex 1 §3 of the terms and conditions