Geolocation and workers' privacy
Why can't my worker clock in when geolocation is mandatory?
When geolocation is mandatory, a clocking without a position is rejected. Without location permission, a network or GPS, the worker therefore cannot clock in.
Check that the worker's browser allows location access for Cloketa and that the device has a network connection. If clocking is still impossible, the worker regularises their day afterwards with a correction stating a reason. If this happens often (basements, remote sites), consider optional geolocation or a clocking station linked to the site.
Reference : clause 7.3 of the terms and conditions