Cloketa

Security, data and GDPR

Do you make backups? Can I ask for a restore?

Yes. An encrypted copy of the entire database is made every day, stored separately from production and kept for 35 days. It serves service continuity: it is not possible to restore a single customer's data on request.

A full restore affects the whole service and may result in the loss of the most recent data. No recovery time is guaranteed. In the event of data loss or corruption attributable to us, we restore from the latest available backup. Backups cannot be used to restore an earlier state for one customer. Export your data at any time with the full export (JSON + CSV), and keep your monthly archives.

Reference : clause 18.4, clause 22.4 of the terms and conditions

Help centre

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Support is available to the owner and administrators of your company, directly in your Cloketa account, from the “Help centre”. There you will also find the questions reserved for customers and can open a ticket.

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A sales question or an Enterprise offer for more than 15 workers? Write to us.

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Start the free trial14 days · no card needed